Refund policy
Last updated: October 2, 2026
60-Day Money-Back Guarantee
We want OFF DAY to earn a spot in your routine. If it doesn't, you can return it for a refund within 60 days of delivery. Opened and used bottles are covered too.
How to request a refund
- Email us at support@tryoffday.com within 60 days of delivery with your order number and the bottle(s) you'd like to return.
- We'll reply with the return address and instructions. Please don't send anything back before you hear from us, as returns sent without instructions can't be matched to an order.
- Ship the bottle(s) back to us. Return shipping is paid by the customer. We recommend a tracked service, since we can't refund a return that doesn't reach us.
Your refund
Once your return arrives, we'll let you know and issue the refund to your original payment method, usually within 5 business days. Your bank or card provider may take a few more days to show it.
Refunds cover the amount you paid for the items you return. Original shipping charges are non-refundable. If you ordered a Buy 2 Get 1 Free or Buy 3 Get 2 Free bundle and return only part of it, the refund is based on the discounted price you paid per bottle.
Damaged, wrong or missing items
If your order arrives damaged or you received the wrong item, email support@tryoffday.com within 14 days of delivery with your order number and a photo. You don't need to send anything back. You can choose a free replacement or a full refund for the affected item(s).
If your tracking shows no movement for 10 business days, or shows delivered but you can't find your package, email us within 14 days of the expected delivery date. We'll work with the carrier, and if the package is lost, you can choose a replacement or a refund.
Shipping Protection (optional)
Every order is covered for lost and damaged packages as described above. For $2.95 at checkout, optional Shipping Protection adds:
- No waiting: we send your replacement as soon as we approve your claim, without waiting for a carrier investigation.
- Priority handling: your replacement is packed and shipped the same business day your claim is approved.
- More time to report: 30 days from the expected delivery date to report a lost, stolen or damaged package, instead of 14.
Shipping Protection is non-refundable once your order has shipped, and it doesn't cover packages sent to an incorrect address entered at checkout.
Cancelling an order
Changed your mind? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. Orders are usually packed within 24 hours, so once an order has shipped it can be returned under our 60-day guarantee instead.
Want a different scent?
We don't offer direct exchanges. Return the bottle under the guarantee above and place a new order for the scent you want.
Late or missing refunds
If you haven't seen your refund 10 business days after we confirm it, check with your bank or card provider first, then email us and we'll look into it.
Questions
Email us at support@tryoffday.com and we'll help you out.